We want you to be 100 per cent happy with your purchase from Couturie. Our jewellery is custom made and personalised for you, so if you have a change of heart or spot a mistake, please let us know as soon as possible by emailing firstname.lastname@example.org (within 24 hours please).
If, once delivered, the goods are not what you ordered or are damaged, please notify us by email within 7 working days and we will either make good any shortage or non-delivery; or replace any goods that are damaged or defective; or refund to you the amount paid by you for the goods in question.
As all our personalised items are one-of-a-kind, those returns will incur a 30 per cent restocking fee and refunds can take up to 7 days to process.
Please note that any returned items must be in an unworn condition.
The gold element of plated jewellery can fade over time. To keep it looking good as new, always put on your jewellery after you have used sprays, deodorant or perfume. Avoid wearing in bed or in the shower. Keep in an airtight container. Last on, first off!
This item is sent by 'signed for' delivery in 3-5 days free of charge for mainland UK. You can choose Special Delivery in the check out for an additional £7.50 which will reduce the delivery time to a maximum of 3 days when ordered before midday Monday to Thursday. If your order is urgent, please contact us and we will do our best to help if possible.
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